SunTouch Miami Exchange Policy
At SunTouch Miami, your satisfaction is at the heart of everything we do. We understand that sometimes, things don’t turn out exactly as expected — and that’s okay. While we do not offer refunds, we’re happy to assist with product exchanges under the conditions outlined below.
- ✅ Do you accept returns? No, we do not offer refunds. However, we gladly accept product exchanges.
- 🗓️ Exchange request window: Within 7 business days from the date of delivery.
- 📦 Product condition required: Items must be unworn, unused, with original tags attached, and returned in their original packaging.
- 🚫 Excluded items: Products purchased on sale or during promotional events are not eligible for exchange.
- ✉️ How to request an exchange: Simply email us at [email protected] with your order number and reason for exchange.
- 🚚 Return shipping: Shipping costs related to exchanges are the customer’s responsibility.
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📍 Return address:
SunTouch Miami
2602 NW 97th Ave,
Doral, FL 33172
United States
Please note that we reserve the right to inspect all returned items before approving an exchange. Items that do not meet the conditions listed above may be sent back to the customer.
Thank you for trusting SunTouch Miami. We’re here to make your shopping experience effortless and enjoyable — every step of the way.
